Refund Policy

Here's how refunds work at OpenStand. The short version: you can get your unspent balance refunded to your original payment method, and unlocks are final.

Your unspent balance is refundable

Your OpenStand balance is prepaid credit for unlocking pieces. If you'd like the unspent part back, just ask. We'll refund your full unspent balance, with no fees or deductions, to your original payment method.

We refund to the original payment method only. This keeps the process secure and protects against fraud.

Unlocks are not refundable

Unlocking a piece gives you a license to read it, and the piece is delivered to your library right away. Because you've received it, an unlock can't be refunded.

One exception: if the law ever requires us to remove a piece you unlocked — for example, a valid copyright takedown — we refund what you paid for it. See our Content Policy.

Free passes have no cash value and can't be refunded.

How to request a refund

Email us at support@openstand.co from the address on your account, and tell us you'd like to refund your balance. That's it. We'll handle the rest.

How long it takes

We'll process your request within 5 business days. Once we do, the refund is sent back to your original payment method, and how quickly it appears depends on your bank or card provider — usually a few business days.

Questions

Anything unclear? Email support@openstand.co and we'll help. You can also read our full Terms of Service.